Privacy Policy
This policy explains how Impact Assistant collects, uses, stores, and shares information when you use our website, browser extension, dashboards, and calling services.
1. Service contact
Impact Assistant operates this website, browser extension, dashboards, and calling services. Business and privacy communications may be sent to adnan@impactassistantdialer.com.
2. Information we collect
We collect account and billing information such as your name, email address, telephone number, team membership, subscription, selected calling states, and payment status. Payment card information is processed by Stripe and is not stored directly by Impact Assistant.
We collect usage information needed to operate and improve the service, including dial activity, lead identifiers, telephone numbers called, caller ID used, call status, duration, machine-or-human classification, dispositions, appointment records, team-member activity, device identifiers, login times, and technical logs.
Impact Assistant processes call audio to provide calling, voicemail/human detection, carrier-intercept detection, and related dialer features. Some detection runs locally in the browser using Vosk. Remote call audio is also streamed securely through Impact Assistant infrastructure to Deepgram for real-time speech detection and transcription. Call audio is not stored by default by Impact Assistant; call metadata, detection results, and limited transcript text needed to operate and troubleshoot the service may be retained.
3. How we use information
We use information to authenticate users, provide calling and local-presence features, enforce plan and member limits, process payments, provision telephone numbers, deliver invitations and password resets, calculate dashboards, prevent fraud, troubleshoot service issues, and comply with legal obligations.
4. Service providers
We use service providers that may process information on our behalf, including Telnyx for telephone and WebRTC services, Deepgram for real-time speech processing, Stripe for payments, Railway for hosting, Resend for transactional email, and other infrastructure providers required to operate the service. Their processing is governed by their own terms and privacy practices.
5. Team accounts
A team owner can invite members, view team-level usage and appointment statistics, set individual monthly dial caps, deactivate members, and manage billing and phone numbers. Team members should understand that work activity performed under the team subscription is visible to the team owner.
6. Retention and security
We retain account, billing, call metadata, and appointment information for as long as reasonably necessary to provide the service, resolve disputes, enforce agreements, and meet legal obligations. We use access controls, password hashing, encrypted secrets, session revocation, and other safeguards, but no system can guarantee absolute security.
7. Your choices
You may update account information, reset your password, request account closure, or ask questions about your information by contacting us. Some records may be retained where required for billing, fraud prevention, legal compliance, or legitimate business records.
8. Calling compliance
Customers are responsible for having a lawful basis to contact each lead and for honoring consent, do-not-call, time-of-day, recording, and telemarketing requirements. Impact Assistant records certain compliance-related events, such as DNC skips, to help teams manage their workflows.
9. Changes
We may update this policy as the service changes. The effective date and legal version will be posted on this page. Material changes may require renewed acceptance.
10. Contact
Questions or privacy requests may be sent to adnan@impactassistantdialer.com.